-Items may be returned, within 30 days of purchase, for an in store credit. A 20% restocking fee will be applied.
-Return shipping is the customers responsibility.
-Defective Items will be replaced. The defective item will need to be returned to Ponderosa Forge before the replacement item can be sent.
-Due to the handmade nature of our products, exact shape, size, color and texture cannot be guaranteed.
-In stock items usually ship within 1-3 days from time of purchase. If an item is out of stock, you will be contacted via email on the status of your order and estimated date of shipment.
-Shipping times are calculated from day of shipment, not day of purchase.
-Please inspect all items when you receive your order. If shipping damage is suspected, please retain all packaging material. Ponderosa Forge is not liable for shipping damage, we will assist with filing a claim with the shipping company. Original packaging material will be required for an inspection by the shipping company when a claim is filed.
-Ponderosa Forge accepts Visa, Mastercard, and Discover for orders made via our online store.
-Ponderosa Forge accepts Visa, Mastercard, Discover, Online ACH, Check and Cash for custom orders not processed through our online store.
-A transaction fee of 3% will be added to any custom order over $2,000 if payment is made with a credit or debit card.